The Client Services team at i360 has a number of resources available for all types of learners. We recommend exploring our help options for guides (like this one!) to enhance your experience on our platform.
Access Help Resources
All help resources are available from the '?' icon at the top right of your Portal screen. Select the icon to reach the i360 Support team, view help documents in the i360 Help Center, or go through full trainings in the i360 Training Center.
Contact Support
Click "Contact Support" to open an automated AI chat (Finn) and start a conversation about your question. If Finn can't resolve your issue, just ask to be connected with a Client Services team member. You can also reach the support team directly via email. Our regular business hours are Monday through Friday, 9am–6pm, though hours typically extend during election years.
i360 Help Center
The Help Center is a resource for help documentation on various tools and tasks in the i360 Portal (like this guide!). Our team is regularly creating new guides, so continue to check back. If you have any suggestions for guides that would be helpful to your campaign or organization, please reach out and let us know.
i360 Training Center
The Training Center provides in-depth trainings for various tasks including imports, call script building, and creating searches. Trainings are supplemented with additional materials including interactive activities, videos, and animated graphics.
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